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PHP Class Ticket, glpi

Datei anzeigen Open project: glpi-project/glpi Class Usage Examples

Public Properties

Property	Type	Description
$computerfound		Is a hardware found in getHardwareData / getFromDBwithData : hardware link to the job
$dohistory		From CommonDBTM
$grouplinkclass
$hardwaredatas		Hardware datas used by getFromDBwithData
$rightname
$supplierlinkclass
$userlinkclass		From CommonITIL

Protected Properties

Property	Type	Description
$forward_entity_to
$userentity_oncreate

Public Methods

Method	Description
addImagePaste ( ) : nothing	Add image pasted to GLPI doc after ADD and before UPDATE of the item in the database
canAddFollowups ( ) : boolean	Is the current user have right to add followups to the current ticket ?
canAddItem ( $type ) : rights	Overloaded from commonDBTM
canAdminActors ( )
canApprove ( ) : boolean	Is the current user have right to approve solution of the current ticket ?
canAssign ( )
canAssignToMe ( )
canCreateItem ( ) : boolean	Is the current user have right to create the current ticket ?
canDelete ( )
canDeleteItem ( ) : boolean	Is the current user have right to delete the current ticket ?
canMassiveAction ( $action, $field, $value )
canSolve ( ) : boolean	Is the current user have right to solve the current ticket ?
canUpdate ( )
canUpdateItem ( ) : boolean	Is the current user have right to update the current ticket ?
canView ( )
canViewItem ( ) : boolean	Is the current user have right to show the current ticket ?
cleanDBonPurge ( )
cleanTagOrImage ( $content, $tags ) : htlm	Delete tag or image from ticket content
computeTakeIntoAccountDelayStat ( )	Compute take into account stat of the current ticket
computeTco ( CommonDBTM $item ) : float	Calculate Ticket TCO for an item
convertContentForNotification ( $content, $item ) : htlm	Convert img or tag of ticket for notification mails
convertContentForTicket ( $content_html, $files, $tags ) : htlm	Convert img of the collector for ticket
convertImageToTag ( $content_html, $force_update = false ) : htlm	Convert image to tag
convertTagToImage ( $content_text, $force_update = false, $doc_data = [] ) : nothing	Convert tag to image
countActiveTicketsForItem ( $itemtype, $items_id ) : integer	Count active tickets for an hardware
countSolvedTicketsForItemLastDays ( $itemtype, $items_id, $days ) : integer	Count solved tickets for an hardware last X days
cronAlertNotClosed ( $task ) : integer	Cron for alert old tickets which are not solved
cronCloseTicket ( $task ) : integer	Cron for ticket's automatic close
cronCreateInquest ( $task ) : integer	Cron for ticketsatisfaction's automatic generated
cronInfo ( $name ) : arrray	Give cron information
defineTabs ( $options = [] )
deleteSLT ( $id, $type, $delete_date ) : type	Delete SLT for the ticket
displayTabContentForItem ( CommonGLPI $item, $tabnum = 1, $withtemplate )
dropdownType ( $name, $options = [] ) : string	Dropdown of ticket type
filterTimeline ( )
getActiveOrSolvedLastDaysTicketsForItem ( $itemtype, $items_id, $days ) : integer	Get active or solved tickets for an hardware last X days
getAdditionalDatas ( ) : nothing	Retrieve data of the hardware linked to the ticket if exists
getAdditionalMenuContent ( )
getAdditionalMenuLinks ( )
getAdditionalMenuOptions ( )
getAllStatusArray ( $withmetaforsearch = false ) : an	get the Ticket status list
getCalendar ( )	Get correct Calendar: Entity or Sla
getClosedStatusArray ( ) : an	Get the ITIL object closed status list
getCommonLeftJoin ( )
getCommonSelect ( )
getDatasToAddSLT ( $slts_id, $entities_id, $date, $type ) : array	Get Datas to be added for SLT add
getDefaultActor ( $type )
getDefaultActorRightSearch ( $type )
getDefaultSearchRequest ( )	Get default values to search engine to override
getDefaultValues ( $entity )
getForbiddenStandardMassiveAction ( )
getMenuShorcut ( )
getNewStatusArray ( ) : an	Get the ITIL object new status list
getProcessStatusArray ( ) : an	Get the ITIL object assign or plan status list
getReopenableStatusArray ( ) : an	Get the ITIL object closed, solved or waiting status list
getRights ( $interface = 'central' )
getSearchOptions ( )
getSolvedStatusArray ( ) : an	Get the ITIL object solved status list
getSpecificMassiveActions ( $checkitem = NULL )
getSpecificValueToDisplay ( $field, $values, array $options = [] )
getSpecificValueToSelect ( $field, $name = '', $values = '', array $options = [] ) : string
getSplittedSubmitButtonHtml ( $tickets_id, $action = "add" )
getTabNameForItem ( CommonGLPI $item, $withtemplate )
getTicketActors ( )
getTicketTemplateToUse ( $force_template, $type, $itilcategories_id, $entities_id ) : ticket	Get ticket template to use Use force_template first, then try on template define for type and category then use default template of active profile of connected user and then use default entity one
getTicketTypeName ( $value )	Get ticket type Name
getTimelineItems ( )
getTypeName ( $nb )	Name of the type
getTypes ( ) : array	Get ticket types
getValueToSelect ( $field_id_or_search_options, $name = '', $values = '', $options = [] )	Select a field using standard system
manageSltLevel ( $slts_id )	Manage SLT level escalation
manageValidationAdd ( $input ) : nothing	Manage Validation add from input
numberOfFollowups ( $with_private = 1 ) : followup	Number of followups of the ticket
numberOfTasks ( $with_private = 1 ) : followup	Number of tasks of the ticket
post_addItem ( )
post_updateItem ( $history = 1 )
pre_deleteItem ( )
pre_updateInDB ( )
prepareInputForAdd ( $input )
prepareInputForUpdate ( $input )
setRichTextContent ( $name, $content, $rand )	Convert simple text content to rich text content, init html editor
setSimpleTextContent ( $content )	Convert rich text content to simple text content
showCentralCount ( $foruser = false )	Get tickets count
showCentralList ( $start, $status = "process", $showgrouptickets = true )
showCentralNewList ( )
showDebug ( )	Display debug information for current object
showDocumentAddButton ( $size = 25 )
showForm ( $ID, $options = [] )
showFormHelpdesk ( $ID, $ticket_template = false ) : nothing	Print the helpdesk form
showFormHelpdeskObserver ( $options = [] )	Display a single oberver selector
showListForItem ( CommonDBTM $item ) : nothing	Display tickets for an item
showPreviewAssignAction ( $output )
showSubForm ( CommonDBTM $item, $id, $params )
showTimeline ( $rand )
showTimelineForm ( $rand )
showTimelineHeader ( )
showVeryShort ( $ID, $forcetab = '' )
sltAffect ( $type, &$input, $manual_slts_id )	SLT affect by rules : reset due_date and time_to_own Manual SLT defined : reset due date and time_to_own No manual SLT and due date defined : reset auto SLT
updateDateMod ( $ID, $no_stat_computation = false, $users_id_lastupdater )	Update date mod of the ticket

Method Details

Property Details