| Свойство | Тип | Описание | |
|---|---|---|---|
| $dohistory | From CommonDBTM | ||
| $items_id | |||
| $itemtype | From CommonDBChild | ||
| $rightname |
| Свойство | Тип | Описание | |
|---|---|---|---|
| $forward_entity_to |
| Метод | Описание | |
|---|---|---|
| addLevelToDo ( Ticket $ticket, $slalevels_id ) : execution | Add a level to do for a ticket | |
| cleanDBonPurge ( ) | ||
| computeDate ( $start_date, $additional_delay ) : due | Get date based on a slt | |
| computeExecutionDate ( $start_date, $slalevels_id, $additional_delay ) : execution | Get execution date of a sla level | |
| defineTabs ( $options = [] ) | ||
| deleteLevelsToDo ( Ticket $ticket ) : execution | Add a level to do for a ticket | |
| displayTabContentForItem ( CommonGLPI $item, $tabnum = 1, $withtemplate ) : boolean | ||
| getActiveTimeBetween ( $start, $end ) : timestamp | Get active time between to date time for the active calendar | |
| getFromDB ( $ID ) | ||
| getSLTTime ( ) : resolution | Get computed resolution time | |
| getSearchOptions ( ) | ||
| getSltData ( $condition ) | Get SLT datas by condition | |
| getSltDataForTicket ( $tickets_id, $type ) | Get SLT data by type and ticket | |
| getSltFieldNames ( $type ) : array | Get SLT table fields | |
| getSltTypeDropdown ( $options ) | Get SLT types dropdown | |
| getSltTypeName ( type $type ) : string | Get SLT types name | |
| getSltTypes ( ) : array | Get SLT types | |
| getSpecificValueToDisplay ( $field, $values, array $options = [] ) | ||
| getSpecificValueToSelect ( $field, $name = '', $values = '', array $options = [] ) : string | ||
| getTabNameForItem ( CommonGLPI $item, $withtemplate ) | ||
| getTypeName ( $nb ) | Time to own | |
| post_getEmpty ( ) | ||
| prepareInputForAdd ( $input ) | ||
| prepareInputForUpdate ( $input ) | ||
| setTicketCalendar ( $calendars_id ) | Define calendar of the ticket using the SLT when using this calendar as slt-s calendar | |
| showForSla ( SLA $sla ) : boolean | Print the HTML array for SLTs linked to a SLA | |
| showForm ( $ID, $options = [] ) : boolean | Print the sla form | |
| showSltForTicket ( Ticket $ticket, $type, $tt, $canupdate ) | Show SLT for ticket |
| public addLevelToDo ( Ticket $ticket, $slalevels_id ) : execution | ||
| $ticket | Ticket | Ticket object |
| $slalevels_id | ||
| Результат | execution | date time (NULL if sla not exists) |
| public computeDate ( $start_date, $additional_delay ) : due | ||
| $start_date | datetime start date | |
| $additional_delay | integer additional delay to add or substract (for waiting time) (default 0) | |
| Результат | due | date time (NULL if sla not exists) |
| public computeExecutionDate ( $start_date, $slalevels_id, $additional_delay ) : execution | ||
| $start_date | datetime start date | |
| $slalevels_id | integer sla level id | |
| $additional_delay | integer additional delay to add or substract (for waiting time) (default 0) | |
| Результат | execution | date time (NULL if sla not exists) |
| static public deleteLevelsToDo ( Ticket $ticket ) : execution | ||
| $ticket | Ticket | Ticket object |
| Результат | execution | date time (NULL if sla not exists) |
| static public displayTabContentForItem ( CommonGLPI $item, $tabnum = 1, $withtemplate ) : boolean | ||
| $item | CommonGLPI | CommonGLPI item |
| $tabnum | (default 1) | |
| $withtemplate | (default 0) | |
| Результат | boolean | |
| public getActiveTimeBetween ( $start, $end ) : timestamp | ||
| $start | datetime begin | |
| $end | datetime end | |
| Результат | timestamp | of delay |
| public getSLTTime ( ) : resolution | ||
| Результат | resolution | time |
| public getSltDataForTicket ( $tickets_id, $type ) | ||
| $tickets_id | ||
| $type | ||
| static public getSltFieldNames ( $type ) : array | ||
| $type | ||
| Результат | array | |
| static public getSltTypeDropdown ( $options ) | ||
| $options | ||
| static public getSltTypeName ( type $type ) : string | ||
| $type | type | |
| Результат | string | name |
| static public getSltTypes ( ) : array | ||
| Результат | array | of types |
| static public getSpecificValueToDisplay ( $field, $values, array $options = [] ) | ||
| $field | ||
| $values | ||
| $options | array | array |
| static public getSpecificValueToSelect ( $field, $name = '', $values = '', array $options = [] ) : string | ||
| $field | ||
| $name | (default '') | |
| $values | (default '') | |
| $options | array | array |
| Результат | string | |
| public getTabNameForItem ( CommonGLPI $item, $withtemplate ) | ||
| $item | CommonGLPI | |
| public setTicketCalendar ( $calendars_id ) | ||
| $calendars_id | calendars_id of the ticket | |
| static public showForSla ( SLA $sla ) : boolean | ||
| $sla | SLA | |
| Результат | boolean | |
| public showSltForTicket ( Ticket $ticket, $type, $tt, $canupdate ) | ||
| $ticket | Ticket | Ticket item |
| $type | ||
| $tt | ||
| $canupdate | ||
