PHP Class Whups_Driver, horde

__construct() public method

Constructor

public __construct ( array $params ) : Whups_Driver_Base
$params	array	Parameter array.
return	Whups_Driver_Base

_json_decode() protected method

Helper to decode attribute value, which may be a bare scalar value, or a json encoded structure that may contain large numeric strings that should not be taken as integers.

protected _json_decode ( $value ) : mixed
return	mixed	The decoded value.

_serializeAttribute() protected method

Returns a serialized value, if necessary.

protected _serializeAttribute ( $value ) : string
return	string	The JSON encoded value if not already a string.

deleteQueue() public method

Should be called by driver subclasses after successful removal from the backend. Takes only care of cleaning up queue permissions.

public deleteQueue ( integer $queueId )
$queueId	integer	The id of the queue being deleted.

deleteReply() public method

Should be called by driver subclasses after successful removal from the backend. Takes only care of cleaning up reply permissions.

public deleteReply ( integer $reply )
$reply	integer	The id of the form reply being deleted.

filterTicketsByState() public method

public filterTicketsByState ( $tickets, $state_category = [] )

formatComments() public method

Converts a changeset array to a plain text comment snippet.

public formatComments ( array $comments, integer $ticket ) : string
$comments	array	A changeset list.
$ticket	integer	A ticket ID.
return	string	The formatted comment text, if any.

getAllTicketAttributesWithNames() public method

This method will check if external attributes need to be fetched from hooks or whether to use the standard ones defined within Whups.

public getAllTicketAttributesWithNames ( $ticket_id ) : array
return	array	List of attributes.

getAttributesForType() public method

Returns the attributes for a ticket type.

public getAttributesForType ( $type = null ) : array
return	array	A list of attributes.

getCategories() public method

public getCategories ( )

getHistory() public method

Fetch ticket history

public getHistory ( integer $ticket_id, Horde_Form $form = null ) : array
$ticket_id	integer	The ticket to fetch history for.
$form	Horde_Form
return	array

getQueue() public method

public getQueue ( $queueId )

getQueues() public method

public getQueues ( )

getVersion() public method

public getVersion ( $version )

getVersionInfo() public method

public getVersionInfo ( $queue )

getVersions() public method

Returns a hash of versions suitable for select lists.

public getVersions ( $queue, $all = false )

mail() public method

We do some ugly work in here to make sure that no one gets comments mailed to them that they shouldn't see (because of group permissions).

public mail ( array $opts )
$opts	array	Option hash with notification information. Possible values: - ticket: (Whups_Ticket) A ticket. If not set, this is assumed to be a reminder message. - recipients: (array|string) The list of recipients, with user names as keys and user roles as values. - subject: (string) The email subject. - view: (Horde_View) The view object for the message text. - template: (string) The template file for the message text. - from: (string) The email sender. - new: (boolean, optional) Whether the passed ticket was just created.

setAttributes() public method

Set ticket attributes

public setAttributes ( array $info, Whups_Ticket &$ticket )
$info	array	Attributes to set
$ticket	Whups_Ticket	The ticket which attributes to set.